Property Recovery Help
Water damage

Water damage: what matters first

Act quickly, but do not create a second hazard while trying to protect the property.

First priorities

  1. Keep people away from electrical, structural or contamination hazards.
  2. Stop the source only if you can do so safely.
  3. Photograph and video affected areas.
  4. Move undamaged valuables out of harm's way when safe.
  5. Contact your insurer and a qualified restoration provider when the loss is significant or moisture may be hidden.
Emergency: If there is fire, a suspected gas leak, serious structural damage or danger to life, contact the appropriate emergency authority rather than relying on this site.

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