Independent homeowner guidance

Something happened to your home. Start here.

Clear guidance for water damage, flooding, burst pipes and other property emergencies—plus an option to connect with an independent restoration provider when professional help may be appropriate.

I have water damage Find water-damage help

Property Recovery Help is an independent informational and referral website. We may receive compensation for qualifying provider connections.

What to do first

1. Protect people first.
Avoid standing water when electrical, structural, sewage or contamination hazards may be present.

2. Stop the source if safe.
Shut off a supply valve or main water line only when you can do so safely.

3. Document the damage.
Photograph affected rooms, belongings and visible sources before cleanup changes the scene.

4. Decide whether you need help.
Large losses, contaminated water and hidden moisture often warrant professional evaluation.

Start with the problem you have

Water damage

Understand common causes, immediate actions and what restoration professionals typically do.

Water damage guide →

Emergency checklist

A practical sequence for the first minutes and hours after discovering water damage.

See the checklist →

Need professional help?

Learn how our independent provider-connection process works before you call.

How connections work →